All dvds are guaranteed, and we will replace any defective disc due to playback issues(dvd that skips and freezes or dvd arrive DOA), we do not give refunds, because of today's technology for copying dvds, and also, we do not give refund for customers who are not satisfied because the DVD title is not digital remastered/restored or source it was transfered from by our studio contacts is not the right aspect ratio, etc or the quality is not compariable to dvds produce with today's technology(HD-Blu-ray technologies). Read our 'About our Products' section before purchasing. If there is any problem with any order in respect to receiving a defected dvd, please email us within 7 days after you receive your order and it will be taken care of immediately. Thank you!