All dvds are guaranteed, and we will replace any defective disc due to playback issues(dvd that skips and freezes or dvd arrive DOA). We do not give refund due to the ease of copying dvds with today's technology, or for customers who are not satisfied because the DVD title is not digital remastered/restored or source it was transfered from by our studio contacts is not the right aspect ratio, audio volume not loud enough, and video quality is not to the standard of dvds produce with today's technology(HD-Blu-ray technologies). Read our 'About our Products' section before purchasing. 

If you receive a defected or DOA dvd, we guaranteed our customers a replacement dvd, so please report to us any disc problem within 30 days of receipt of your order. We will take care of the problem immediately by sending out a replacement disc immediately.