All dvds are guaranteed, and we will replace any defective disc due to playback issues(dvd that skips and freezes or dvd arrive DOA), we do not give refunds, because of today's technology for copying dvds, and also, we do not give refund for customers who are not satisfied because the DVD is not compariable to commercial dvds(read our 'About our Products' section before purchasing). If there is any problem with any order in respect to receiving a defected dvd, please email us within 7 days after you receive your order and it will be taken care of immediately. Thank you!
Important: All of our rare titles that never had a dvd release or now out-of-print are provided from our inside studio contacts, and have been manufactured from the best-quality master print currently available at the studio archives and has not been remastered or restored for any of our DVD titles(unless indicated in the listing that it is from a remastered source). Anyhow, we provide the best quality print available for our titles. Thank you!